Account Closure Policy
Same rules on desktop, mobile and app—close your account anytime, funds returned to your original payment method within 5 business days.
LEGAL REFERENCE
Our Legal Foundation
Your account, your payouts, your data — we've built our legal framework around what matters to you. Every transaction through QRIS, DANA, OVO or GoPay sits inside clear...
Account SecurityTransaction SafetyData ProtectionCompliance ReadySupported Regions
Our Operating Posture
polajitu99 operates as a gaming platform serving supported regions where local law permits. We maintain compliance standards across account opening, fund transfers, and payout settlement. Our legal team reviews regulatory shifts monthly so your account terms stay consistent. All player funds held separately from operating accounts. Transaction records preserved per jurisdiction requirements. We do not store full payment credentials—QRIS, DANA, OVO and
GoPay tokens refresh with each session for your protection.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Legal Questions & Account Support
Team online
Email Compliance
[email protected] responds to account disputes, payment holds and policy clarifications within 24 hours. Include your account ID and transaction date so we can investigate fast.
Live Chat – Account Team
Our support staff can walk you through deposit rules, withdrawal holds and account closure policies. Available 14 hours daily in English and Indonesian. Chat logs saved to your account inbox.
Dispute Resolution
Payment disagreements and account access issues escalate to our disputes team. Response turnaround is 48–72 hours. We'll send a formal resolution summary to your registered email address.
EDITORIAL CLARITY
Legal Authority & Oversight
Compliance Review Cycle
Our legal posture reviewed quarterly by external auditors. Changes to our terms posted publicly 30 days before they take effect. Account holders get direct email notice of material policy shifts.
Fund Protection
Player deposits segregated from operational accounts. All QRIS, DANA, OVO and GoPay transactions reconciled daily. Payout delays logged automatically and flagged to our finance team.
Dispute Evidence
Every transaction receipt and chat record tied to your account. Disputes resolved with full transparency—we show you exactly what we see in our system records.
Regional Alignment
Our terms reflect Indonesian payment law and regional gaming standards. We update compliance wording when local requirements shift. Supported regions list maintained on our account settings page.
Data Retention Standards
Account data, transaction logs and dispute records kept for seven years. You can request a full data export anytime via account settings under 'Download My Data'.
Third-Party Audit
Annual independent audit of our payment processing and account security. Audit summaries (non-confidential sections) published on our transparency page each January.
PLATFORM COMPARISON
Legal Consistency Across polajitu99
Deposit & Withdrawal Limits
Your personal limits set during account setup and adjustable via Settings > Account Limits. Limits apply uniformly across QRIS, DANA, OVO and GoPay channels.
KYC (Know Your Customer)
First deposit triggers one-time identity confirmation. Upload ID and phone verification takes 15 minutes. No re-verification on future deposits from the same account.
Bonus & Promo Terms
All active promotions posted on the Promotions tab. Bonus terms identical whether you open them from our home page or inside the lobby dashboard.
Terms Update Notices
Policy changes emailed to your registered address 30 days before live. You can review the full updated terms at any time under Account > Legal Documents.
Dispute Escalation Path
Disputes routed through live chat → email compliance team → formal resolution. Each step logged in your account timeline for full transparency.
Payment Method Security
QRIS, DANA, OVO and GoPay credentials never stored on our servers. Each transaction token auto-refreshes. You control payment method removal from Account > Payment Settings anytime.
Policy Pillars Defining Your Experience
Transparent Account Terms
Every rule affecting your account is written in plain language and posted here. No hidden clauses. Policy pages updated whenever our posture shifts.
Fast Dispute Response
Payment disagreements acknowledged within 24 hours. Our team investigates using transaction logs and chat history. Resolution sent via email with full reasoning.
Regional Compliance
We operate under Indonesia-specific legal standards for QRIS, DANA, OVO and GoPay. Our compliance team monitors regulatory shifts and updates our terms accordingly.
Data Security Standard
Account credentials encrypted end-to-end. Payment tokens refresh per session. Your personal information never sold or shared with third parties.
Account Control
You set Deposit references, withdrawal restrictions, and account suspension rules. Change limits anytime via Settings. Self-imposed limits take effect immediately.
Clear Fee Structure
All withdrawal fees, deposit charges and currency conversion costs listed before you confirm. No surprise deductions. Fee schedule posted under Account > Transaction Fees.
Frequent Legal & Account Questions
Your account remains active. Funds stay in place. We don't charge inactivity fees. If you forget your password, reset it via the login page. Account access restored instantly once you verify your email.
Account holder name and national ID cannot be edited after initial setup for compliance reasons. If you entered incorrect information, contact our support team via email with your original ID and a new photo ID. We can close the account and help you reopen under correct details.
Standard withdrawal processing is 1–2 business hours after approval. QRIS transfers often settle in 30 minutes. DANA, OVO and GoPay typically clear within 1 hour. Weekend withdrawals process first thing Monday morning.
Deposit references cap how much you can add per day or per month. Account limits cap your total balance. Both are customizable via Settings > Account Limits. Limits take effect immediately once you confirm. You can lower them anytime; raising them requires 48-hour waiting period.
Yes. Closed accounts can be reactivated within two years by logging in with your original credentials. After two years, your old account ID is retired. You can open a new account using the same email or phone number.
Full terms of service, privacy policy and payment policies available at polajitu99.net/legal/. Account holders can also download a PDF copy via Account > Legal Documents. Policies updated monthly and emailed to you 30 days before changes take effect.
Your data encrypted in transit and at rest. We never share personal info with third parties without your consent. Payment credentials never stored on our servers. You can request a full data export anytime via Account > Download My Data. Data retained seven years per compliance standards.